Terms of service

Here’s a polished and premium version for Velloura X while keeping the same structure and customer-friendly tone:

Return, Refund & Exchange Policy – Velloura X

At Velloura X, we are committed to providing you with a premium skincare experience and products crafted with care and quality.

Due to the personal nature of skincare products and hygiene standards, we are unable to accept returns or exchanges for opened, used, or damaged products once delivered.

To ensure a smooth resolution in case of transit damage or incorrect delivery, we strongly recommend recording an unboxing video while opening your package.

Important Guidelines

• Velloura X is not responsible for any damage caused after the product has been delivered.

• In case you receive a damaged, defective, leaked, or incorrect product, please contact us within 24 hours of delivery at:
support@vellourax.com

• Your email must include:

• Order ID
• Clear images of the product
• Complete unboxing video

• Claims raised without an unboxing video may not be eligible for replacement or resolution.

• If an incorrect product is delivered and the seal/plastic packaging is opened without prior approval from our support team, the product will be considered used and non-returnable.

Cancellation Policy

• Once an order is placed, it cannot be cancelled.

• Requests for return, exchange, or refund will not be accepted after the order has been confirmed and shipped.

Refund Policy

• All products purchased from Velloura X are non-refundable.

• No refund shall be processed once the product has been sold and delivered.

Our Commitment

Customer satisfaction is extremely important to us. While we maintain strict hygiene and quality policies, we are always here to support our customers in the best possible way.

For any concerns, questions, or assistance, feel free to contact us through email or our official Instagram page.

Thank you for choosing Velloura X.

Science. Purity. Confidence.